Privacy Policy candy88

1. Introduction and Scope of This Policy

candy88 ("we", "platform" or "website") operates under international licensing and provides online gambling services to eligible users, including slot games, live casino, sports betting and mix parlay. This privacy policy describes our practices for collecting, processing, storing and disclosing personal information gathered from members and visitors of candy88.onl.

This policy applies to all users who register an account, use our services, interact with the support live chat, or simply browse our website. By using this website, you acknowledge that you have read and understood the contents of this privacy policy.

We reserve the right to update this privacy policy from time to time. Any significant changes will be communicated via our website. It is your responsibility to review this policy periodically.

2. Personal Information We Collect

To provide a secure service, we collect various types of information depending on how you interact with the candy88 platform. This information falls into several main categories:

• Account registration information — full name, email address, mobile phone number, date of birth and the username you choose when registering.
• Identity verification documents — identity card (MyKad) or passport, and proof of address if required during the account verification process.
• Financial information — e-wallet details such as Touch 'n Go eWallet, DuitNow, ShopeePay, bank account information for FPX transactions, or crypto wallet addresses (USDT, BTC, ETH) for deposits and withdrawals.
• Platform activity data — game history, deposit and withdrawal records, betting history and your game preferences.
• Technical information — IP address, browser type, operating system, login session data and cookies generated while you use the website.
• Support communications — recordings or transcripts of live chat conversations and emails you send to our customer service team.

3. Purposes for Using Personal Information

The information we collect is used specifically for the following purposes and will not be used outside the stated scope without your consent:

• Creating and managing candy88 member accounts and verifying identity to meet international licensing requirements.
• Processing financial transactions including deposits and withdrawals through supported payment methods.
• Detecting and preventing fraud, money laundering, unauthorised access and other suspicious activity on the platform.
• Providing customer support via live chat 24/7 in Bahasa Melayu and English.
• Sending important notifications regarding your account, transactions, policy updates and relevant promotions (if you have agreed to receive such communications).
• Monitoring gaming activity to support the implementation of responsible gambling policies and member safety.
• Complying with legal requirements, court orders or requests from legitimate authorities.
• Continuously improving platform functionality, user experience and system security.

4. Sharing Information with Third Parties

candy88 takes a limited and careful approach to any sharing of information. We do not sell members' personal information to any party for marketing or commercial purposes. However, there are limited situations where information sharing may occur:

• Payment service providers — transaction information is shared with the payment processors used to complete your deposits and withdrawals, solely for processing purposes.
• Game software providers — certain game data is shared with the relevant game developers for technical and troubleshooting purposes.
• Legitimate authorities — we may disclose information when required by law, court order or a regulatory body with jurisdiction over our operations.
• Financial crime investigations — if we receive a legitimate request related to a fraud or money laundering investigation, we will cooperate with the relevant authorities.

All third parties working with candy88 are required to comply with confidentiality and data security standards consistent with industry best practices.

5. Data Security and Protection

candy88 continuously invests in cybersecurity infrastructure to ensure members' information remains protected. The protective measures we apply cover multiple layers:

• 256-bit SSL encryption for all communications between your browser and our servers.
• Password storage using an irreversible cryptographic hashing method.
• 24-hour monitoring of suspicious login activity and transactions.
• Strict internal access controls — only authorised staff can access member data based on their job requirements.
• Regular vulnerability assessments and security testing by our technical team.
• Incident response procedures in place to address any security breach promptly.

While we take every reasonable measure, no digital system can be guaranteed 100% secure. We encourage members to take personal precautions as well, such as using strong passwords and not sharing login credentials with others.

6. Your Rights as a User

As a candy88 member, you have certain rights regarding your personal information. We are committed to making it easy for you to exercise these rights:

• Right to access — you may request a copy of the personal information we hold about your account.
• Right to correct — if any information we hold about you is inaccurate or outdated, you may request a correction.
• Right to delete — in certain circumstances permitted by law, you may request the deletion of your personal data. This request is subject to our record retention obligations under international licensing.
• Right to restrict processing — you may request that we temporarily stop using your data in certain circumstances.
• Right to object — you may object to the use of your data for specific purposes such as marketing communications.

To exercise any of the above rights, please contact the candy88 customer support team via live chat 24/7 or by email at [email protected]. We will endeavour to process your request within a reasonable timeframe.

7. Cookies and Tracking Technologies

The candy88.onl website uses cookies and similar tracking technologies to improve user experience and ensure the platform functions correctly. There are several types of cookies we use:

• Essential cookies — required for basic website functions such as maintaining login sessions and security. These cookies cannot be disabled.
• Preference cookies — save your settings such as preferred language and display preferences.
• Analytical cookies — help us understand how members use the platform so we can make meaningful improvements.

Most web browsers allow you to control or disable cookies through browser settings. However, disabling essential cookies may affect the website's functionality and your experience on candy88.

8. Information Retention Period

candy88 retains members' personal information for as long as your account is active and for a specified period after account closure, in line with international licensing requirements and applicable legal obligations.

Financial transaction records and identity verification data are retained for the period set by anti-money laundering (AML) regulations and know-your-customer (KYC) requirements under our licence. Once the retention period has ended and there is no legal requirement to keep that data, your information will be securely deleted or anonymised.

9. Cross-Border Data Transfers

As candy88 operates under international licensing, your personal information may be processed or stored on servers located outside Malaysia. Any such data transfers are carried out with appropriate safeguards and in compliance with the security standards set by our licensing authority.

We ensure that all parties involved in data processing, regardless of their location, comply with security and confidentiality obligations equivalent to those set out in this privacy policy.

10. Contact Us About Privacy

If you have any questions, concerns or complaints about how we handle your personal information, please contact the candy88 privacy and customer support team through the following channels:

• Support email: [email protected]
• Live chat: Available 24/7 on the candy88.onl website in Malay and English.

We aim to respond to every privacy-related enquiry thoroughly. For requests relating to data access, correction or deletion, please clearly state the type of request along with the relevant account details (username or registered email) so we can process your request more efficiently.

candy88 is committed to ensuring that the trust you place in us is handled with full responsibility. Your privacy is not just a legal obligation — it is the foundation of the trust you place in our platform.